Shipping policy
Thank you for shopping with us! Below you’ll find everything you need to know about how we process, ship, and handle orders for our popcorn products.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Since our popcorn is made fresh, processing times may vary slightly during high-volume periods or holidays.
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time & Delivery Estimates
Shipping times depend on your location and the shipping method selected at checkout.
Estimated delivery times:
• Standard Shipping: 3–7 business days
• Expedited Shipping (If Available): 2–3 business days
Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or other factors beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location, order size, and selected shipping method.
Free shipping may be offered on qualifying orders or during promotional periods when available.
Fresh Food Shipping Notice
Because our popcorn is a food product made fresh to order, we ship promptly to ensure quality and freshness. Once an order has shipped, we are not responsible for delays caused by the shipping carrier.
Incorrect or Incomplete Addresses
Please double-check your shipping address before completing your purchase. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees to resend the order.
No Returns or Refunds
Due to the nature of our products, all sales are final. We do not accept returns or offer refunds on food items for safety and hygiene reasons.
If your order arrives damaged, incorrect, or incomplete, please contact us within [48 hours] of delivery with photos of the issue, and we will work with you to resolve it.
Lost, Stolen, or Delayed Packages
Once your order has been handed over to the shipping carrier, we are not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact the carrier directly for assistance.
Food & Allergy Disclaimer
Salty Sweet Kettle popcorn is freshly prepared using quality ingredients and made in a nut-free environment. While we take care to maintain safe food-handling practices, our products may contain or come into contact with common food allergens such as dairy, soy, or corn, depending on the flavor. Ingredient lists are provided for each product to help customers make informed decisions. We encourage anyone with food allergies or sensitivities to carefully review ingredient information before purchasing. Because our popcorn is produced in small batches, we cannot guarantee that cross-contact with allergens will never occur. Consumption of our products is at the customer’s discretion. If you have specific questions or concerns about ingredients or allergens, please contact us before placing an order, and we’ll be happy to help.